Support

• Do I need a phone line to receive your service?
  No, service is provided via a wireless unit which is installed at your premises.
• Where can I find your application form?
  Click here to download our application form.
• Do you have a Direct Debit mandate form?
  Click here to download our direct debit mandate form.
• Where would I find your Terms & Conditions?
  Click here to download our terms and conditions.
• Do you have a fair access policy?
  Our Fair Access Policy is located in our terms and conditions.
• What is included in your Standard Installation?
  Standard Installation includes supply and fit of a chimney or wall bracket, CPE pole (up to 2m), Cable (up to 30m) and up to 2 hours of labour.
• Can I upgrade my current Service?
  Yes if you wish to upgrade your current service send an email to accounts@linkbroadband.ie specifying the Service you would like to upgrade to.
  To see the services available click, Residential Broadband Services or Business Broadband Services
• What is the Contract Term for your Service?
  There is no minimum Contract Term for our service, we are confident you will be happy with our service and will want to keep it!
• How do I update my Contact Details with you?
  To update the contact details we have on file for you please send an email to accounts@linkbroadband.ie
• My internet is not working, what can I do?
  The first thing to do is to restart the device you are using. (EG: PC, Laptop, Tablet etc.)
  
  If this does not resolve the issue next restart your wireless router. You can restart your wireless router by unplugging the power adapter connected to it from the mains power socket for 30 seconds.
  
  If this does not resolve the issue you will need to restart your CPE (Client Premise Equipment) that was installed when your Service was first connected. To do this you must locate the cable coming from the outdoor CPE unit in to your premises, at the end of this cable there is a small POE power adapter. This will be either a small white or black box with 3 cables connected to it. One of these cables is the power cable and is plugged in to a mains power socket. Locate this cable and unplug it from the mains power socket for 30 seconds. After 30 seconds reconnect the cable to mains power socket and also check to make sure the other 2 cables are securely plugged in to the POE power adapter.
  
  If your internet is still not working please contact our support desk for further assistance, or email support@linkbroadband.ie
  
  

  IMPORTANT NOTE:

  Please do not press the “Reset” button. Pressing the reset button on your wireless route or on the POE power adapter sets the equipment back to factory defaults removing the custom configuration information required for compatibility with our network.